Patient Resources
On this page you will find several resources and policies to assist you to navigate health care with PPA Health & Wellness. Please advise that internet information and resources does not take the place of in person patient / physician relationship. Additionally, not all information on the internet applies to all patients.
Cancellation Policy
Please allow for 24 hrs cancellations. A fee may apply if such notice is not provided.
After Hours Care
For all true emergencies please hang up and dial 911. Once your reached the ER please advise the staff that your PCP is Dr. Naja Thomas or Dr. Carl Middleton. Once stable you may call our offices and inform our staff that you are in the hospital. You may request records and request that your physician (or PPA physician on call) serve as your attending physician in hospital. For a list of hospitals where PPA physicians round please call our offices and inquire from staff.
All non-concierge patient calls after 5:00 pm CST will be returned the next business day.
Examples of conditions that require immediate emergency services.
Concierge Patient
Please refer to your Concierge contract for additional information. Call the direct physician line provided in our packet for after hrs issues.
Financial Policy
Co-payments are due at time of service. All account balances that are more than 60 days past due will be sent to collections.
Accepted forms of payment include: Visa, Mastercard, American Express, Discover, Cash, and Personal Check. A $35 charge will be assessed to all declined checks.
There will be a $20 charge for all paperwork to be completed by physician (to be paid prior to completion). Physicians will need at least 72 business hours for completion. This includes, but is not limited to, FMLA, home health certifications, drug discount, DME and temporary leave paperwork.
Prescriptions
Most prescriptions will be provided during patient visits. Alternatively, prescriptions can be electronically sent to (TX) pharmacy of patient’s choosing as long as all necessary information is provided. All controlled substance prescriptions will be given in person only and generally require a patient visit. Physician maintains the right to refuse any request for prescription(s) that seems medically inappropriate or unnecessary. Physician also maintains the right to require a patient visit prior to rending any prescription(s).
Patient Rights and Responsibilities
For a list patient rights please click the Patient Rights hyperlink below. Just as each patient has rights, each patient also has a set of responsibilities that serve to ensure the safest and best healthcare and relationship with PPA physicians. Some of these responsibilities include:
1. Be truthful with physician at all times.
2. Follow care plan accurately.
3. Contract physician ASAP if any instructions are not clear.
4. Provide physician with as much information about your medical conditions as possible.
5. Bring all prescriptions (actual medicines) to patient visits. Keep a list of all medications (including dosage and frequency) and allergies on your person at all times.
6. Inform your physician when you have seen a subspecialist or other physician and what changes (if any) were made.
7. Inform your physician when there is a reason that you cannot follow the care plan provided (i.e. allergic reaction, sensitivity to medicine, costs).
8. Bring all discharge paperwork from recent hospitalizations.
9. Follow office policies and procedures.
Health Plans
- AARP
- Aetna
- Amerigroup
- Blue Cross Blue Shield
- Care Improvement Plus
- Cigna
- GEHA
- Humana
- Mutual of Omaha
- Medicare
- Molina Healthcare
- NALC
- Rail Road Medicare
- Superior
- Tricare
- United Health Care
- Wellcare
- Most HMOs and PPO’s
Call to inquire about your plan if you do not see it here on the list
Hyperlinks
PPA Office Policies
Laser Lipo